FAQ

The most frequant questions ❤

Buying Wholesale
Is it possible for a B2C customer to buy in the Hippie Monkey store?

No, we only sell B2B. You have to be approved to get an account for our website, to purchase our hand made treasures.

Is there a minimum order quantity?

No, you can even order one piece.

If a product is sold out, when will it be in stock again?

That depends on the product. If it is not stated in the description, just send an message to our customer service. They will help you to get the right information about the next possible date the product will be in stock again.

Do you have a showroom?

No, we don't have a showroom, but we do our best to make the best pictures of our products as possible. So you can get a good image of the product in different settings.

Can we use the pictures on our website or social media accounts?

You can only use the pictures if you have a signed contract with Hippie Monkey and are one of our trusted resellers. You also have to mention our brand in the desciription and tag our brand in the picture every time you place on our our pictures.

A product in damaged on delivery, what now?

If a product is damaged, you can send an email to our customer service within 3 days after delivery. Send us pictures of the box and the damaged product. Our customer service team will help you.

Shipping Information
How long will shipping take?

That depends on your location. But if you place your order and pay the invoice, the shipment can be send the next working day. But normally it will be between 1-5 working days after paying the invoice.

What are the shipping costs?

That depends on your location in Europe. The shipping costs will be calculated after you place your order and will be placed on the invoice.

Can I return my order?

No, B2B it is not possible to return products. But if a product is damaged you can always contact our customer service and they will help you.

Big orders
We are looking for a specific product, can you help us?

Yes, we also do sourcing. So if you are looking for an item for a big project, like styling a hotel or restaurant, you can always send our team a message.

Contact
How can I get in contact?

The best way is to send our customer service team an email (info@hippie-monkey.com) or fill in the contact form.

Do you have a phone number?

No, you can contact us by email. Our team will get back to you as soon as possible.

What are your opening hours?

Our customer service is open on weekdays from Monday to Thursday. From 10:00 until 16:00.