GENERAL TERMS AND CONDITIONS B2B
Hippie Monkey | Viva la Coco B.V.

Viva la Coco B.V., trading under the name Hippie Monkey
Baileystraat 13, 8013 RV Zwolle
Chamber of Commerce: 93887329 | VAT: NL866561808B01

These conditions apply exclusively to business customers. Separate consumer conditions apply to consumers. Additionally, a separate dropshipping agreement applies to dropshipping.

ARTICLE 1 - DEFINITIONS
1.1 Hippie Monkey: Viva la Coco B.V., trading under the name Hippie Monkey, located at Baileystraat 13, 8013 RV Zwolle, registered with the Chamber of Commerce under number 93887329, VAT identification number NL866561808B01.
1.2 Customer: any natural person acting in the exercise of a profession or business, or any legal entity, that enters into an agreement with Hippie Monkey or makes a request or order thereto.
1.3 Agreement: any agreement between Hippie Monkey and Customer, including a purchase, project, sourcing or other business agreement.
1.4 Products: all furniture, home accessories, lighting, decorative objects and other items offered or supplied by Hippie Monkey.
1.5 In Writing: by letter, email or via a digital sales or account platform, provided that the communication can be stored and later consulted.

ARTICLE 2 - APPLICABILITY AND BUSINESS CAPACITY
2.1 These conditions apply to all business offers, accounts, orders, agreements and deliveries of Hippie Monkey.
2.2 By applying for a B2B account, placing an order or accepting an offer, the Customer declares to act exclusively for purposes related to their profession or business. Consumers cannot derive any rights from these conditions.
2.3 Deviations are only valid if confirmed by Hippie Monkey in writing.
2.4 Purchase or other conditions of the Customer are expressly rejected.
2.5 A separate dropshipping agreement also applies to dropshipping. In case of conflict, that agreement takes precedence with regard to the dropshipping subject.

ARTICLE 3 - B2B ACCOUNT, VERIFICATION AND CUSTOMER GROUPS
3.1 Hippie Monkey may assess a registration application based on, among other things, company registration, VAT number, website, business social media accounts, industry and intended cooperation.
3.2 Hippie Monkey determines, at its own business discretion, whether a B2B account is approved, to which customer group the Customer belongs, and which price list or conditions apply.
3.3 The Customer provides accurate, complete and up-to-date information and reports changes without unnecessary delay.
3.4 An account and the prices linked to it are personal to the approved company. Login details, price lists and discount rights may not be shared with third parties.
3.5 Hippie Monkey may suspend or terminate an account, customer group or access in case of incorrect data, misuse, payment arrears, termination of the company or acting in violation of these conditions.

ARTICLE 4 - OFFER AND CONCLUSION
4.1 All offers, price quotations, images, sizes, weights, delivery times and stock indications are non-binding and indicative, unless expressly stated otherwise.
4.2 An agreement is concluded when Hippie Monkey confirms the order in writing, starts the execution or receives payment.
4.3 Hippie Monkey may refuse an order, request additional information or impose conditions, for example, an advance payment or minimum purchase.
4.4 Obvious errors, mistakes or incorrectly displayed prices do not bind Hippie Monkey. In that case, the Customer can accept the corrected order or cancel it free of charge.
4.5 Oral promises only bind Hippie Monkey after they have been confirmed in writing.

ARTICLE 5 - PRICES, CUSTOMER DISCOUNTS AND VAT
5.1 Business prices are stated exclusive of VAT and exclusive of shipping, transport, assembly, import and other additional costs, unless otherwise stated in writing.
5.2 The customer group or price list assigned to the Customer determines the price. Stated percentages or price ratios do not constitute a permanent right and may be changed for future orders.
5.3 Discounts, promotional codes, sale prices and other benefits cannot be combined with each other, unless Hippie Monkey expressly permits this in writing.
5.4 For deliveries within the European Union, VAT is calculated according to the applicable tax rules. For the application of the 0% rate, the Customer must timely provide a valid foreign EU VAT identification number and correct name and address details, and all legal conditions must be met.
5.5 If it later turns out that the 0% rate or a reverse charge scheme could not be applied due to incorrect, incomplete or untimely provided information by the Customer, Hippie Monkey may charge the Customer for the owed VAT and related reasonable costs.

ARTICLE 6 - PAYMENT
6.1 Unless otherwise agreed in writing, payment will be made in full in advance via the offered payment method.
6.2 When Hippie Monkey allows payment on invoice, the payment term stated on the invoice applies. In the absence thereof, the term is fourteen days after the invoice date.
6.3 The Customer may not suspend, set off or reduce payments due to a complaint or counterclaim, unless mandatory law dictates otherwise.
6.4 In case of late payment, the Customer is in default without further notice of default and is liable for statutory commercial interest, in addition to extrajudicial collection costs with a minimum of EUR 40, to the extent permitted by law.
6.5 In case of payment arrears, Hippie Monkey may suspend further deliveries, declare outstanding amounts immediately due and payable, and demand security or advance payment for new orders.

ARTICLE 7 - DELIVERY AND DELIVERY TIMES
7.1 Delivery takes place at the agreed address and in the agreed manner. The Customer is responsible for a correct, complete and accessible delivery address and for sufficient access, unloading space and any assistance or facilities required for delivery.
7.2 Delivery times are indicative and do not constitute a strict deadline, unless expressly agreed otherwise in writing. Exceeding them does not automatically entitle the Customer to compensation or dissolution.
7.3 Hippie Monkey may deliver in parts and invoice partial deliveries separately.
7.4 If delivery is not possible due to a circumstance on the part of the Customer, storage, return transport, a new delivery attempt and other reasonable costs shall be borne by the Customer.
7.5 For large, heavy or fragile Products, delivery can only take place by appointment, collection or custom transport. The costs specified for this apply in addition to the product price.

ARTICLE 8 - RISK AND TRANSPORT
8.1 The risk of loss or damage transfers to the Customer upon actual delivery at the agreed address or, when the Customer arranges the transport themselves, upon transfer to the carrier chosen by the Customer.
8.2 Upon receipt, the Customer immediately checks the number of packages and the visible condition of the packaging and Products. Visible damage or shortages must be noted on the transport document and, if possible, documented immediately with photos.
8.3 A signed transport document without reservation serves as an indication that the shipment was received without immediately visible transport damage, without prejudice to timely reported hidden damage.

ARTICLE 9 - INSPECTION, COMPLAINTS AND DEFECTS
9.1 The Customer inspects the Products immediately after receipt for quantities, type, visible damage and other discernible deviations.
9.2 Visible transport damage, shortages and incorrect deliveries must be reported in writing within 48 hours of receipt, stating the order number and with clear photos of the Product, damage, packaging and shipping label.
9.3 Other defects must be reported in writing within seven days after the Customer discovered the defect or should reasonably have discovered it. The Customer remains obliged to complain within a reasonable time as prescribed by law.
9.4 The Customer shall give Hippie Monkey the opportunity to investigate the complaint and shall retain the Product and packaging until a solution has been agreed upon. Repairs, returns or destruction carried out without prior permission may invalidate the right to repair or compensation.
9.5 In the event of a well-founded complaint, Hippie Monkey will, reasonably and to the extent permitted by law, choose for repair, replacement, subsequent delivery, a price reduction or credit. Further claims are excluded to the extent permitted by law.

ARTICLE 10 - HANDMADE AND NATURAL PRODUCTS
10.1 Many Products are handmade and crafted from natural materials, including wood, rattan, cane, raffia, seagrass, shells, stone, terracotta and fiber cement. As a result, color, grain, texture, size, shape, finish, weave, patina and minor imperfections may differ from photos, samples or previous deliveries.
10.2 Natural variations, drying cracks, knots, minor size differences, color development and artisanal irregularities are not considered defects when they are consistent with the material, production process and normal use.
10.3 Dimensions are approximate. The Customer must take into account reasonable tolerances for placement, project furnishing and resale, and inform their own customer about this.
10.4 Suitability for outdoor use, damp rooms, intensive commercial use or a specific project only exists if Hippie Monkey has confirmed this in writing for the relevant Product. Maintenance and usage instructions must be followed.

ARTICLE 11 - RETURNS, CANCELLATION AND CUSTOMIZATION
11.1 There is no statutory right of withdrawal for business purchases. Returns are only possible after prior written permission from Hippie Monkey and according to the conditions set out therein.
11.2 Except for a justified complaint, return costs and the risk of return transport are for the Customer. Products must be returned unused, undamaged and in the original or equally protective packaging.
11.3 Hippie Monkey may charge reasonable handling, transport and depreciation costs for a voluntarily accepted return shipment.
11.4 Custom-made, specially purchased or produced Products, sourcing assignments, personalized Products and Products that have been adjusted upon request, cannot be cancelled or returned, except in the case of a demonstrable defect.
11.5 Cancellation of a confirmed order is only possible with the written consent of Hippie Monkey. Costs already incurred, obligations entered into and reasonable cancellation costs will be borne by the Customer.

ARTICLE 12 - RETENTION OF TITLE
12.1 All delivered Products remain the property of Hippie Monkey until the Customer has paid all amounts owed by him under the agreement and related claims.
12.2 As long as ownership has not transferred, the Customer shall keep the Products identifiable and carefully separated, insure them sufficiently and shall not pledge them or give them as security to third parties.
12.3 Resale in the normal course of business is permitted as long as the Customer is not in default. In case of default, Hippie Monkey may take back the Products delivered under retention of title. To that end, the Customer shall, to the extent permitted by law, grant access to the place where the Products are located.

ARTICLE 13 - RESALE AND PRESENTATION
13.1 The Customer is responsible for their selling prices, product information, consumer obligations, tax obligations and compliance with applicable laws and regulations when reselling.
13.2 Recommended retail prices are non-binding, unless a legally permissible separate agreement has been made in writing.
13.3 The Customer may not provide misleading information about origin, material, properties, availability or relationship with Hippie Monkey.
13.4 The Customer shall treat non-public price lists, purchase information and account details provided by Hippie Monkey as confidential.

ARTICLE 14 - INTELLECTUAL PROPERTY AND VISUAL MATERIAL
14.1 All intellectual property rights to trademarks, trade names, designs, texts, photos, videos, catalogs and other material of Hippie Monkey remain with Hippie Monkey or its licensors.
14.2 The Customer may only use the visual and textual material that Hippie Monkey explicitly makes available for business resale, and only as long as the B2B account is active and the relevant Products are lawfully offered.
14.3 Material may not be altered or used in such a way that the reputation, brand image or rights of Hippie Monkey are harmed. Brand indications and watermarks may not be removed without permission.
14.4 Upon first request, the Customer shall cease using the material and remove it from their channels.

ARTICLE 15 - LIABILITY
15.1 Hippie Monkey is not liable for indirect damages, including consequential damages, loss of profit, loss of turnover, reputational damage, project delay, loss of customers or costs of substitute purchases.
15.2 To the extent liability exists, it is limited per event to the amount that Hippie Monkey's liability insurance pays out in the relevant case, plus the applicable deductible. If for any reason no insurance payout occurs, liability is limited to the net invoice amount of the relevant order.
15.3 The limitations do not apply in case of intent or deliberate recklessness on the part of Hippie Monkey's management, nor to the extent that exclusion is not permitted by law.
15.4 The Customer indemnifies Hippie Monkey against claims from third parties arising from incorrect presentation, unsuitable use, assembly, modification, storage or resale by the Customer, unless the claim is directly the result of an attributable shortcoming of Hippie Monkey.

ARTICLE 16 - FORCE MAJEURE
16.1 Hippie Monkey is not obliged to perform as long as it is hindered by circumstances beyond its reasonable control, including delay or failure of producers, suppliers or carriers, scarcity, import or export restrictions, port or customs problems, strike, fire, extreme weather, epidemic, war, government measures, system failures or energy supply.
16.2 During force majeure, obligations are suspended. If the situation lasts longer than sixty days, either party may terminate the unexecuted part in writing without compensation. Services already rendered will be settled.

ARTICLE 17 - AMENDMENT AND TERMINATION
17.1 Hippie Monkey may amend these terms, customer groups and business arrangements. For an order, the conditions applicable at the time of placing or confirming it shall apply, unless a change may also be applied to the existing agreement by law.
17.2 Hippie Monkey may immediately suspend or terminate the agreement or further execution if the Customer has been declared bankrupt, requests a moratorium, ceases its business, a substantial part of its assets is seized, or there is a well-founded fear that it will not pay.
17.3 Provisions which by their nature are intended to survive termination shall remain in force.

ARTICLE 18 - APPLICABLE LAW AND DISPUTES
18.1 All legal relationships with Hippie Monkey are exclusively governed by Dutch law.
18.2 The applicability of the Vienna Sales Convention (CISG) is excluded.
18.3 Parties shall first attempt to resolve a dispute amicably. If this is not possible, the dispute shall be submitted to the competent court of the Overijssel District Court, location Zwolle, unless mandatory law dictates otherwise.
18.4 If a provision is void or unenforceable, the remaining provisions shall remain valid. Parties shall replace the relevant provision with a valid provision that approximates the purpose and intent as closely as possible.
18.5 In case of a discrepancy between a Dutch and a translated version, the Dutch text shall prevail.

ARTICLE 19 - CONTACT
19.1 Questions, complaints and business communications can be sent to info@hippie-monkey.com, stating company name and order number.
19.2 These terms and conditions were established on August 24, 2026, version 1.0.