Complaints Procedure

We are sorry to hear that you have a complaint. We would, of course, like to resolve it for you as quickly and effectively as possible.

We ask you to first make your complaint known to us. You can do this by email at info@hippie-monkey.com or via our contact page. Please describe your complaint as fully as possible and, if applicable, include your order number. We will respond within 14 days of receiving your complaint. If we need more time, we will inform you within this period when you can expect a substantive response.

If we can't resolve it together, you can submit your complaint for mediation via WebwinkelKeur. WebwinkelKeur mediates free of charge. You can check if Hippie Monkey has a current membership via the WebwinkelKeur member list.

If mediation does not lead to a solution? Then you can submit the complaint to the independent disputes committee appointed by WebwinkelKeur. There may be costs associated with the handling of a dispute by this committee.