FAQs
Business purchases
We would like to purchase from you. How does this work?
Great! We are always looking for new collaborations and loyal partners! You can fill in the partner registration form and our team will process your application. You can also always send us an email with additional information about your company. Please note that Hippie Monkey is a wholesaler that only sells to shops, hotels, restaurants, and interior buyers. New webshops or social media sellers are not allowed.
Can consumers purchase the collection through this website?
No, that is not possible. As a consumer, you can go to our loyal sales partners. Hippie Monkey is a wholesaler and we only sell to shops, hotels, restaurants and interior purchasers. There are a few nice webshops where you, as a consumer, can purchase our collection. So the best thing to do is Google Hippie Monkey and shop at our loyal sales partners!
Is there a minimum order value?
We have a very low minimum order value. If you're interested in purchasing from us, please fill out the registration form and/or send an email to info@hippie-monkey.com.
If a product is sold out, when will it be back in stock?
That depends on the product. If it's not mentioned in the description, please send a message to our customer service. They will help you to get the correct information about the next possible date the product will be back in stock.
Do you have a showroom?
No, we don't have a showroom, but we do our best to take the best possible photos of our products. This way, you can get a good idea of the product in different environments.
Are you allowed to use our photos and product information just like that?
No, you are not allowed to. You may only use the images if you have a signed contract with Hippie Monkey and are one of our trusted resellers. In addition, our brand must always be mentioned in the description and tagged in the image every time you post one of our images.
A product was damaged during shipping, now what?
If a product is damaged, you can send an email to our customer service within 3 days of delivery. Please send us photos of the box and the damaged product. Our customer service team will assist you. After 3 days, we will no longer be able to help you.
Delivery Information
How long does it take for an order to ship?
That depends on your location. However, if you place your order and pay the invoice, the shipment can be dispatched the next working day. Normally, however, delivery will take place between 1-5 working days after payment of the invoice
What are the shipping costs?
That depends on your location and type of order. Shipping costs are calculated after you have placed your order and will be stated on the invoice.
Can I choose a specific delivery time?
No, unfortunately, that is not possible. We rely on our shipping partners PostNL, DHL, and DPD. Therefore, we cannot schedule a specific delivery time in advance. As a customer, you are responsible for being present when the package is delivered or for picking it up at a pick-up point. If a package is returned, we will resend it, and the shipping costs will be charged to the customer.
Can I return my order?
No, for B2B, it is not possible to return products. However, if a product is damaged, you can always contact our customer service within 3 days of delivery, and they will assist you.
Purchasing
We are looking for a specific product, is this possible?
Certainly! We offer sourcing services, where we can have a product made specifically for you. However, this only applies to large order quantities and special conditions apply. Are you interested in this? Send us a message!
Products
There are differences between the products, why is that?
All our products are handmade from natural materials. This means that if you order multiple items of the same product, they may all be slightly different. Each item is 100% unique.
Can products also be used outdoors?
In principle, no. All our products are made from natural materials and are not resistant to weather influences. Therefore, we recommend using the products indoors only. If you do choose to use them outdoors, make sure to treat the products properly. Furthermore, outdoor use of the products is at your own risk.
Is there a warranty on the products?
No, we do not provide a warranty on our products.
Contact
How do I contact you?
The best way is to email our customer service team (info@hippie-monkey.com) or fill out the contact form.
Our customer service is available on weekdays from Monday to Thursday, from 10:00 AM to 4:00 PM.
Can we also reach you by phone?
You can reach us at 0031 85 2129602. Our customer service is available on weekdays from Monday to Thursday, from 10:00 AM to 4:00 PM.
Please note that we are not always easily reachable by phone. We work with a small team in the office and are often out on appointments. Therefore, sending an email is the best way to contact us.
On which days are you open?
Our customer service is available on weekdays from Monday to Thursday, from 10:00 AM to 4:00 PM.
But you can always place orders. Our warehouse is open every workday and processing orders!